Unified Communications

Enhance Your Business Comms with Unified Communications from NovaBytes

Gartner Magic Qaudrant

12 x Leader

99.999% Uptime

Zero Trust, Firewalls and More

Guaranteed Call Quality

Patented Technology

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What is Unified Communications?

Unified communications (UC) refers to the integration of various communication tools and channels into a cohesive platform, enabling seamless collaboration and information exchange across an organisation. It encompasses a wide range of technologies, including voice, video, messaging, email, and presence, accessible through unified interfaces and applications. By consolidating communication services into a single platform, UC simplifies workflows, enhances productivity, and improves user experience. Users can communicate and collaborate in real-time or asynchronously, regardless of their location or device, fostering greater flexibility and efficiency in modern work environments. Key features of UC include presence awareness, instant messaging, video conferencing, voice over IP (VoIP), and integration with other business applications. Overall, UC empowers organizations to streamline communication processes, reduce costs, and facilitate more effective collaboration, ultimately driving business success in today’s interconnected and fast-paced digital world.

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Core Challenges

Interoperability

Integrating diverse communication tools and platforms from different vendors can lead to interoperability challenges, causing compatibility issues and hindering seamless communication and collaboration. This is where our unified solution really excels.

Low Productivity

Low productivity poses a significant challenge in unified communications, hindering effective collaboration and business operations. When communication tools are inefficient or underutilized, it leads to delays in decision-making, missed opportunities, and decreased customer engagement.

Quality and User Experience

More often than not, a common complaint from new clients that are still on their old comms system is their call quality. This has a huge impact on how they communicate with their customers. Staff UX on their old applications tends to also be a pain point.

Call us: Monday to Friday, 9am – 5:30pm

+44 141 486 8884

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Feature Rich and Scalable

Unlimited Calling, SMS and Fax
Multi-Level Auto Attendant
Call Recordings
Microsoft Teams Integration

Frontdesk for Receptionists
Supervisor Analytics
Monitor, Whisper and Barge

Skills-based routing
Reporting and Analytics
AI Speech and Text Analytics

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enhance your business communications

Business Phone

Make your phones work smarter, leverage cloud PBX and manage and scale your voice services.

Contact Centre

Complete and secure. A cloud contact center solution that makes it easy to collaborate with agents and improve customer experiences.

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5 Steps to better unified communications

Our 5 step process has been utilised during hundreds of successful Unified Communications projects.

Step – 1

Initial Meeting

NovaBytes will sit down with your team and understand the challenges you’re facing with your current solution, your plans for the new solution (which we can help you devise) and how your business operates. We will come away from this session with the information we need to begin scoping.

Step – 2

Scope

With the information we gained from the initial meeting NovaBytes will scope your new solution. We’ll include all the features and functionality you will need and then make sure you are happy with the plan.

Step – 3

Build

Once Scoping has been signed off we will begin developing your new Unified Comms solution. It won’t take long but we will provide you with updates along the way. Once we have finished building the solution we will start testing.

Step – 4

Test

Once the development of your new Unified Comms solution is complete we will begin the testing phase. This will involve use-case scenarios that we determined in the scoping phase and that you and your staff can be involved in to make sure everyone is happy.

Step – 5

Training and Ongoing Support

Shortly before your new solution is in place we will provide you with full training on how to use it. We also won’t just leave you but will provide you with ongoing support for whenever you have any questions.

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what our clients say

Our Passion for and Dedication to Our Work translates into exemplary service and exceptional results, consistently exceeding our customers’ expectations.

Efficient, helpful, excellent Comms. I felt you were a colleague rather than just a supplier.

Simon Falla – Head of IT, West Newcastle Academy

I like the personal and knowledgeable approach. NovaBytes goes above and beyond. Glasgow Property Letting have been delighted by the service. There is no wait time. I would have no hesitation in recommending them to another company.

Michelle – Manager, Glasgow Property Letting